Privacy Policy

Terms Of Service

Fetters Garage Door Service
Last updated: August 21, 2025

This Privacy Policy explains how Fetters Garage Door Service (“Fetters,” “we,” “us,” or “our”) collects, uses, discloses, and protects information when you visit our website, contact us, request a quote, or use our services.

1) Information We Collect

Information you provide

Contact details (name, phone number, email, address, city/ZIP)

Service details (type of door, issue description, photos/videos you upload or text)

Scheduling and billing details (preferred dates/times, payment method if provided)

Information collected automatically

Device and usage data (IP address, browser type, pages viewed, time on site, referring/exit pages)

Cookie and similar technologies data (see “Cookies & Analytics”)

Information from third parties

Lead forms or listing platforms (e.g., Google, Facebook, Yelp) when you inquire there

Service providers that help us with payments, scheduling, messaging, analytics, or advertising

We do not intentionally collect information from children under 13, and our services are not directed to them.

2) How We Use Information

We use your information to:

Respond to inquiries, provide quotes, schedule and deliver services

Send service updates, confirmations, and support messages (email/SMS/phone)

Process payments and send invoices/receipts

Improve our website, services, safety, and customer experience

Run analytics and advertising (e.g., to understand which pages are most useful)

Meet legal, regulatory, tax, and security obligations

If you opt in to marketing, we may send promotions or updates; you can opt out any time.

3) SMS/Text Messaging (TCPA/A2P)

By submitting your phone number and requesting information or service, you agree that we may contact you by call or text to the number provided regarding your request and related services.

Message frequency: Varies.

Msg & data rates may apply.

Reply STOP to opt out; HELP for help.

Consent is not a condition of purchase.

Carriers are not liable for delayed or undelivered messages.

If we ever use a different number or short code, we will disclose it in our messaging.

4) Cookies & Analytics

We use cookies and similar technologies to operate the site and understand usage. We may use tools like Google Analytics and advertising pixels to measure performance and improve marketing.

You can control cookies in your browser settings.

Learn more about how Google uses data here: https://policies.google.com/technologies/partner-sites

5) Sharing Your Information

We share information only as needed to run our business:

Service providers (hosting/website, CRM, email/SMS, scheduling, analytics, payment processors)

Advertising/analytics partners to measure and improve our outreach

Law enforcement or legal requests when required by law or to protect rights/safety

Business transfers in connection with a merger, sale, or similar event

We do not sell personal information.

6) Data Retention

We keep information only as long as necessary for the purposes described above, to comply with legal obligations, resolve disputes, and enforce agreements. When no longer needed, we delete or de-identify it.

7) Security

We use reasonable administrative, technical, and physical safeguards. No method of transmission or storage is 100% secure; please use caution when sending information online.

8) Your Choices & Rights

Access/Update/Delete: Contact us to access, correct, or delete your information (subject to legal exceptions).

Marketing Opt-Out: Click unsubscribe in emails or reply STOP to texts.

Do Not Track: Because there is no common DNT standard, we don’t respond to browser DNT signals.

State privacy rights: Depending on your state (e.g., CA/CO/CT/UT/VA), you may have additional rights to access, delete, correct, or opt out of certain data uses. To exercise rights, contact us using the info below. We may need to verify your identity.

9) Third-Party Links & Tools

Our site may link to third-party websites or embed tools (e.g., maps, schedulers). We’re not responsible for their privacy practices. Review their policies.

10) International Visitors

Our services are intended for U.S. customers. If you visit from outside the U.S., you consent to processing in the U.S., which may have different data laws.

11) Changes to This Policy

We may update this Policy from time to time. The “Last updated” date shows the latest version. Material changes will be noted on this page.

Fetters Garage Door Service
Last updated: August 21, 2025

These Terms of Service (“Terms”) govern your access to and use of our website and services. By using he site, requesting a quote, scheduling, or purchasing services, you agree to these Terms.

1) Services; Quotes & Estimates

Quotes are based on the information you provide and may change after on-site inspection or if scope changes (e.g., additional parts/labor).

We may decline or reschedule service for safety, access, or weather reasons.

2) Scheduling; Cancellations; No-Shows

Please provide at least 24 hours’ notice to reschedule or cancel.

Late cancellations or no-shows may incur a reasonable fee to cover technician time/dispatch costs.

Arrival windows are estimates; we’ll communicate updates if delays occur.

(Adjust the cancellation window and any fees to match your actual policy.)

3) Customer Responsibilities

Provide accurate information about the issue, door type, opener model, access instructions, and safety concerns.

Ensure safe, unobstructed access to the work area (including pets secured).

Obtain necessary permissions from property owners/HOAs or managers.

4) Parts, Materials & Workmanship

We use new or manufacturer-approved parts unless otherwise agreed.

Any manufacturer warranties apply to their parts; we’ll pass through applicable terms.

Our workmanship warranty (if offered) will be described on your invoice/receipt (duration, coverage, exclusions).

Normal wear and tear, misuse, lack of maintenance, pre-existing conditions, or unrelated failures are excluded.

(Insert your actual warranty duration and exclusions here.)

5) Payments; Invoices; Refunds

Payment terms are stated on your invoice/estimate (e.g., due at service completion).

We accept the payment methods disclosed at booking or on the invoice.

Deposits (if any) are applied to final charges and are refundable per the invoice terms.

6) Photos, Videos & Testimonials

With your permission, we may document before/after work photos for quality records and portfolio/reviews. If you’d prefer we don’t use media for marketing, tell us at any time and we’ll honor your preference.

7) Prohibited & Unsafe Uses

We may refuse or halt service if the environment is unsafe (e.g., structural hazards, exposed wiring, aggressive behavior). We will explain the issue and attempt to reschedule when safe.

8) Website Use & Intellectual Property

The website (text, images, logos) is owned by Fetters or its licensors. You may not copy, modify, or distribute content without permission. You agree not to use the site in a way that violates law or security of the site.

9) Disclaimers

Services are provided with reasonable skill and care, but no guarantee is made that a specific outcome or timeline will always be achieved.

Except as expressly stated in a written warranty or invoice, we disclaim all implied warranties to the fullest extent permitted by law.

10) Limitation of Liability

To the fullest extent permitted by law, Fetters and its technicians will not be liable for indirect, incidental, special, consequential, or punitive damages, lost profits, or loss of data. Our total liability for any claim relating to services will not exceed the amount you paid for the specific service at issue.

11) Indemnity

You agree to indemnify and hold Fetters harmless from claims, damages, and expenses (including reasonable attorneys’ fees) arising from your breach of these Terms or misuse of the services, except to the extent caused by our willful misconduct or gross negligence.

12) SMS/Text & Email Communications

By providing your contact information, you agree we may contact you about quotes, scheduling, and service updates.

Msg & data rates may apply. Reply STOP to opt out; HELP for help.

Consent to marketing is optional and not a condition of purchase.

13) Third-Party Services & Links

We may link to third-party sites or use third-party tools (maps, scheduling, payments). We’re not responsible for third-party content or practices.

14) Force Majeure

We’re not liable for delays or failure to perform due to events beyond our reasonable control (e.g., extreme weather, power outages, supply disruptions).

15) Governing Law; Disputes

These Terms are governed by the laws of the State of Arizona, without regard to conflict of laws.
Dispute process: Please contact us first to try to resolve informally. If not resolved, either party may bring a claim in state or federal courts located in Maricopa County, Arizona or in small-claims court where appropriate. You and we consent to personal jurisdiction there.

(If you prefer arbitration, tell me and I’ll provide an arbitration clause.)

16) Changes to Terms

We may update these Terms occasionally. The “Last updated” date reflects the latest version. Continued use of the site or services after changes means you accept the revised Terms.